Shipping policy

Global Stained Glass Supply processes and ships orders daily. Once your order has been processed for shipment, you will receive an email with tracking information. 

Shipping Carriers

You have several shipping options to choose from: USPS (United States Postal Service), UPS (United Parcel Service). All shipping options have tracking available and are insured.

Once your order has been processed for shipment, you will receive an email with tracking information. Orders may be shipped in multiple packages, and there will be a separate charge for each shipment (if applicable). Separate tracking information will be provided once each package has shipped.

Please allow up to 24 hours for tracking numbers to become active in the shipping carrier's system.

USPS Priority Mail

Priority Mail shipping via USPS is available to all U.S. addresses, including Puerto Rico and Guam and is the only shipping method available for orders shipping to a military APO/FPO address or shipping to a P.O. Box. Shipping charges vary according to the weight of the package and delivery destination.

Because of USPS size and weight restrictions, orders may be shipped in multiple packages which may result in additional shipping charges. If there are additional shipping charges, we will contact you before processing your order. 

United States Postal Service offers comprehensive tracking on their website. Separate tracking information will be provided once each package has shipped.

Freight Shipping

Due to dimension and weight limitations assessed by shipping carriers, orders made with an extraordinary amount of weight or large dimensions may be subject to a freight charge. Please contact our customer service team if you think you may be placing an order that could incur a freight shipping charge for assistance and price quotes.

Shipping to Hotels and Freight Forwarding Addresses

When shipping to a freight forwarding service or hotel, please be aware that our policy regarding replacements and refunds may be affected. If your package is confirmed as delivered according to tracking information but is subsequently misplaced, we regret to inform you that you may not be eligible for a replacement or refund. Additionally, a signature will be required on packages delivered to these addresses.

We recommend ensuring that the receiving location is secure and reliable. By choosing to ship to a freight forwarding service or hotel, you acknowledge and accept this policy. Thank you for your understanding!